Shipping policy

Shipping and Delivery

Esserre Pharma ships its products through selected couriers. Shipments are processed from Monday to Friday, excluding public holidays and weekends.

Delivery takes place within 96 hours of the conclusion of the contract. For Sardinia and the smaller Italian islands, delivery takes place within 120 hours.

In the event of delays, goods being held at the courier’s depot or product unavailability, EPH will promptly inform the customer and refund the full amount paid, including shipping costs.

Once the order has been shipped, the customer will receive an email notification enabling them to track the delivery.

Upon receipt, the customer must check that the packaging is intact. If the package is damaged, the customer may refuse delivery, take photographs where possible, and report the issue to ordini.esserrepharma@liveent.it.

Shipping costs are as follows:

For orders below €59.90:

€5.90 for deliveries within Italy, including Sicily

€6.99 for deliveries to Sardinia

€8.99 for deliveries to the smaller Italian islands and Venice

€35.00 for deliveries to Livigno

€65.00 for deliveries to Campione d’Italia

For orders above €59.90, shipping is free throughout Italy, with the exception of Livigno, Campione d’Italia and international destinations.